After First-Payment, before Second-Payment:

1. If the item(s) HAVE NOT been purchased, the whole cost of that item can be refunded (including our service fee).

2. If the item(s) HAVE been purchased and was NOT YET SENT OUT. We will try our best to ask the seller to arrange a full refund. If the seller agrees to refund, we will refund the whole cost (excluding our service fee).

3. If the item(s) HAVE been purchased and was ALREADY SENT OUT. We will try our best to ask the seller to arrange a partial refund. If the seller agrees to refund, we will refund the whole cost (excluding our service fee, domestic shipping fee paid by the seller and the domestic shipping fee to send back to the seller).

4. If the item(s) HAVE been purchased but the seller DISAGREE TO REFUND, we will try our best to negotiate a partial refund on behalf of you. but there is no guarantee for the amount of partial refund. However, the chance is super low for this case to happen.

5. If the item(s) are purchased and the live pictures show that the product is not as described or damaged. With concrete evidence, we will request exchange/refund from the seller. In this case, the service fee and domestic shipping fee to send back to the seller has to be deducted from the refund.


After Second-Payment:

1. If there are missing items, please contact us within 72 hours upon receipt of the parcel(s) with a clear photo of the parcel. Once confirmed, we will refund the full cost of the missing items (including the service fee and domestic shipping fee).

2. If items are wrongly purchased(e.g. size, color,etc.), please contact us within 72 hours upon receipt of the parcel(s) and we may arrange exchange or refund depending on the situation. Once confirmed it is our mistake, the wrong item will need to be sent back to us. we will refund the full cost of the wrong item(s).

3. If the parcel is not received /returned due to your local customs( e.g. recipient not paying tax), NO refund is accepted. However, we promise to try our best assisting you to have the parcel passing the customs. P.S. additional international shipping fee has been paid to resend the parcel once the parcel is returned.

4. If the items are physically damaged during shipment, please contact us within 72 hours. Follow up Damaged or missing items.

5. If the parcel is not received due to wrong recipient information or absent of recipient during delivery. All cost will not be refunded.



***Kindly notice ***

Some items don't accept refund or exchange-

Custom-made items, Pre-order items, 2.Taobao items, Virtual items, Some electronic items, 

Deposit and other situation that the seller points out.

Normally, we leave the items remark when confirming, please check the remarks before check out!