The following situations are hard to define :
Poor quality, color difference or inconsistent with the description.
Taobao and PayPal normally do not accept refund due to these reasons since the same picture may even look very different on different screens.
If you still want to return back, we will request for you. But there is no guarantee plus it has to be done within 3 days since we took the live pics.
Please note that even the seller accepts refund, some charges have to deduct from the refund: domestic shipping fee occurred, domestic shipping fee for returning the item and the BHINER service fee.
Usually, Taobao will take 4-6 days to refund from the seller depends on how quick the seller responses, Bhiner will give you the refund immediately once we get it.
However, if it is seriously wrong such as blue vs red, different item, yes it is very possible we can arrange a refund.
