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Help center keyboard_arrow_right Payment keyboard_arrow_right Refund policy

How to refund

You can withdraw your Bhiner account balance and any time where your value is positive value. For any refund request we will first return via your original topup methods within 45 days accordingly.

Currently, Bhiner members can have the following 3 methods of refund.

Refund via Paypal

Process Speed: Immediate
Paypal Service Fee : Nil (Within 60 days of originaly paymanet) or depends on your paypal account service fee policy
*Paypal Refund: Deposit within 60 days can be refund with no service charge. More than 60 days will have service charge of 4%. Amount will be deduct from the amount you request of refund

Refund Visa / Master via Alipay

Only avialable within 90 days after original topup made date
Process Speed : 15 - 45 days
Bank Service Fee : Nil (Within 90 days of originaly paymanet)
Alipay Refund: No service charge is required within 90 days. Refund process normally take 15-45 days to arrive at your credit card.

Topup via Western Union or Moneygram

Process Speed : Within 7 days (with provided accurate information)
Western Union Refund: Simply provided us the required information in Western union refund form. We will process your request within 3 workding days but you will have to bear the service charge of sending western union.

Still cannot find the solution?

Try to contact us via the bhiner message or facebook messager.
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