Frequently Asked Question


Q1:I bought multi-items from same seller, could China domestic shipping fee be combined?
Yes. In most case the domestic shipping fee could combined. In few cases you need pay a littel more shipping fee for many items, if so we will notify you before we buy.


Q2:How much is your service charge when I purchase from taobao?
Our charge is 5% x (items price + domestic shipping) ,minimum service charge 35 CNY


Q3:When can I get my package after item arrived Bhiner?
We currently provided 5 selection for you. It takes 2-20 days (depends on the shippment provider you choose) after we received your second payment(International shipping cost). We always keep looking for a more flexible shippment provider for you.

1.Fedex International :
2.Fedex China :
3.EMS :
4.Air Mail :
5.DHL :


Q4:How to find my wanted good?
Type your item keyword in the search box just like in ebay to find your item.You can either search in english by clicking the green search button or click the yellow search button to translate your keyword in chinese before search. If you are searching a brand item ,it's recommended to search withe the green button.














Q5:Can Bhiner help provide clothes size conversion reference ?
You can check the size conversion table by clicking the size button at the left of your browser.










Q6:How to ensure the items I have chosen are in well quality ?
1. Check the seller's credit rate before buying your item. Seller credit is given by previous buyer in taobao. It is a fair and trusted rating. Our system will display seller's credit info everytime your entered the item details page.








Learn More About seller credit rating (Go)

2. Review the previous buyers comments.



















Q7:Can I keep track my package?
We currently provide the following package tracking service. It will effective for tracking after 2-3 days we posted yours package. Tracking code will be provided for you on your request.

EMS:http://www.ems.com.cn/qcgzOutQueryNewAction.do?reqCode=gotoSearchE
Air Mail:http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Fedex Int:http://fedex.com/hk_english/
Fedex CN:http://fedex.com/cn_english/
DHL:http://track.dhl-usa.com/trackbynbr.asp

Q8:What is the international Shipping Cost?
You can refer to the shipping calculator on the right hand side of our homepage. Which is the actual and discounted fee we will collected for you package.
































Read More about international shipping (Go)

Q9:How is the China domestic shipping cost be collected?
China Domestic Shipping cost is collected per seller, cost normally have a minimum of 20 CNY and a maximum 60 CNY depends on item's weight/quantity/value. If you purchase 10 items from same seller, domesitc shipping cost will be the same as purchasing 1 items from the seller. For some case, extra fee(insurance) may be collected for bulky and precious items.

Q10: How can I estimate my total cost by buying taobao stuffs via Bhiner?
Please try our cost estimation system, which provide you a brief example estimation on total cost. Cost Estimation










Still Have questions on Bhiner ?

Reach us by our message box / email to us : cs@bhiner.com / Skype

Bhiner_taobao Skype Me?!

International Shipping Calculator


Pracel   Small Packet (Only Below 2kg)

* you can choose other currency at the menu bar on top

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Your Order Weight (kg):
Int. Shipping Fee (USD) :
Shipping Method :

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